I've Been Hacked, What Do I Do?

The most important thing you must do is turn off your network. Any malware or backdoor access from a hacker can still pass through the network and cause significantly more damage. Then get in touch with one of our expert team to get some professional advice on getting your network & devices evaluated.

I've Been Locked Out Of My Computer, Can I Get Back In?

There are so many of varieties of ransomware out there so it is hard to know. But if you bring it in for an evaluation, there may be a chance that we can hack back into it.

How Long Does A Decryption Take?

Unfortunately, because we usually have to perform brute force attacks on these jobs, we can only cover so many password combinations in an amount of time. So we tend to limit decryption attempts to 48hrs. Anything beyond that means the password is too complex & may take years to decrypt.

Ransomware Protection / Prevention

Gold Coast PC Repairs is the most trusted computer repairs company on the coast. We have over 30 years experience in all things IT, serving major corporations such as Dreamworld & Newscorp Australia, as well as 5000+ general clients.

Computer Held To Ransom? What Do You Do?

These are truly the most horrible scam experiences you can ever run into. Access to your computer & precious files is being held to a ransom by some unknown attacker. The first step, never... EVER, give into their demands. These attacks are cowardly and very dangerous. In the best case scenario, if you give in, they may give access back but you will always have risks of being re-attacked. In the worser scenarios, you will lose a lot of money & never get access back. Call an expert to give you more guaranteed results and get your system protected from all future ransomware attacks.

What services can we provide?

Decryption Of Hard Drive

The most common form of ransomware is one which actively encrypts your hard drive so that the data is not read-able unless a certain password is entered. Drive decryption can be an extremely difficult process, but it may be able to be done without paying a ransom. Give it a go with us & we will give you the best & safest shot at getting your data back.

Decryption Of Zip Folders/Files

Another method of ransom is converting folders into password protected zip files. These also may be retrievable with a brute force attack on the password protection. Success is highly dependent on the complexity of the original password. But we will give the recovery the best shot possible without you needing to give into an untrustworthy ransom.

Protection Against Future Attacks

There are some very viable methods of making ransomware attacks essentially impossible to carry out. Using some special tools & software, we can make sure a scammers efforts are wasted & you can have the last laugh. We encourage victims & concerned people about future attacks to come in for an evaluation.

Some Of Our Customer Testimonies

Frequently Asked Computer Questions

I've Been Hacked, What Do I Do?

The most important thing you must do is turn off your network. Any malware or backdoor access from a hacker can still pass through the network and cause significantly more damage. Then get in touch with one of our expert team to get some professional advice on getting your network & devices evaluated.
I've Been Locked Out Of My Computer, Can I Get Back In?

There are so many of varieties of ransomware out there so it is hard to know. But if you bring it in for an evaluation, there may be a chance that we can hack back into it.
How Long Does A Decryption Take?

Unfortunately, because we usually have to perform brute force attacks on these jobs, we can only cover so many password combinations in an amount of time. So we tend to limit decryption attempts to 48hrs. Anything beyond that means the password is too complex & may take years to decrypt.